1. Information we collect
We collect information you choose to provide, such as your name, email address, telephone number, project address or location, requested service, project details, communications, signed documents, and payment or invoice records. Our website host and service providers may automatically receive limited technical information such as IP address, browser type, device information, request timestamps, and security logs.
2. How we use information
- Respond to inquiries and schedule consultations.
- Prepare estimates, proposals, contracts, invoices, and project records.
- Plan, perform, document, and support construction services.
- Process payments, refunds, and account questions.
- Protect the website, prevent fraud, and meet legal, tax, insurance, licensing, and recordkeeping obligations.
3. Payments
Card and electronic payments are handled by independent payment processors. Monolith does not store complete card numbers or card security codes. Payment processors may collect billing, device, fraud-prevention, and transaction information under their own privacy policies and legal obligations.
4. How information is shared
We may share information only as reasonably needed with service providers that support website hosting, form delivery, communications, payments, accounting, project administration, permitting, design, suppliers, subcontractors, insurers, professional advisers, and fraud prevention. We may also disclose information when required by law, legal process, or to protect customers, Monolith, or others.
We do not sell personal information. We do not share personal information for cross-context behavioral advertising.
5. Retention and security
We retain information for as long as reasonably necessary for the purposes described above, including project warranties, payment records, dispute prevention, taxes, insurance, and legal compliance. We use reasonable administrative and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure.
6. Your choices
You may ask to review, correct, or delete information you submitted by emailing contact@monolith-csg.com. We will honor applicable rights after verifying the request and may retain information when legally required or reasonably needed for an active project, payment, warranty, dispute, or recordkeeping obligation.
7. Children
This website is intended for adults seeking residential construction services and is not directed to children under 13. We do not knowingly collect personal information from children through the website.
8. External services
The website may link to mapping, social, payment, or other third-party services. Their privacy practices are governed by their own policies. External images and hosted assets may allow their providers to receive ordinary device and request information when your browser loads them.
9. Changes and contact
We may update this policy prospectively and will post the revised effective date. Questions or privacy requests may be sent to contact@monolith-csg.com, made by telephone at (954) 817-3757, or mailed to Monolith Construction Group, 408 NE 6th St, Unit 610, Fort Lauderdale, FL 33304.